Shipping And Returns Policies

Shipping Info

New Zealand Shipping Rates -  ONE FLAT RATE:

TRACKING: You will automatically receive a tracking email as soon as your parcel is scanned by our courier driver - PLEASE CHECK SPAM!!!  (you will not require to login again to do so)

Please note: additional fees apply for rural delivery. 
All parcels are sent using Signature-Required Courier Services.

New Zealand Delivery Times
We use Castle Parcel or Posthaste for New Zealand orders. Deliveries are usually overnight, but please allow an extra day(s) for parcels to reach the South Island and for rural deliveries.

       

International Shipping Rates ($NZD)

The actual freight price will depend on the items (size/weight and country) of your order -- please contact us and I will be happy to quote your order.

Please email us EXACTLY what you're after for a quote.
Please do NOT pay through Paypal until you've agreed on shipping cost as Paypal surcharge is NON-REFUNDABLE. Thanks.

We use standard International Air postage or Internation Courier through NZ Post for all international orders.

International Delivery Times.

The target delivery times will depend on type of service chosen, but below is a general indication.

• Australia (Zone A) -- 3-6 days
• South Pacific (Zone B) -- 6-10 days
• East Asia and Northern America (Zone C) -- 6-10 days
• UK and Europe (Zone D) -- 6-10 days
• Rest of world (Zone E) -- 6-10 days

Please note that buyers will need to do their own diligence for their own country's  tariffs or duties charges.  TG Sports will not be responsible for such charges.      

Delivery

Once TG Sports has confirmed acceptance of the buyer's order, TG Sports will endeavour our best to dispatch the buyer's order in 1 (but within 3) business days unless a different timeframe is specified in relation to a particular product. If we are unable to dispatch the buyer's order within the time frame specified, we will endeavour to contact the buyer and advise the buyer of the expected dispatch date.

TG Sports  reserves the right to dispatch the buyer's order in one delivery or by installments. Failure to deliver any installment shall not entitle the buyer to repudiate the contract as to any installments already delivered. The buyer may cancel any undelivered installments up until the installment is confirmed.

Any quotations of delivery times by TG Sports are made in good faith but are estimates and we shall not be bound by such quotation and the seller will not be liable for any loss, expense, or other damage caused by any delay in delivery.

The buyer may specify delivery instructions for an order (for example, the buyer may authorise the delivery agent to leave the products in a specified location if the buyer will not be at the delivery address). TG Sports will not be responsible for any order that is delivered in accordance with the buyers delivery instructions.

New Zealand law requires all international packages to have attached customs documentation, which describes the goods being sent and their cost.

*** Please note that orders where no payment is received or communications made with prior arrangements will automatically be canceled in a week from date of order.***

Returns Policy

If you are unhappy or  have any issues with your purchase, please contact us at your first instance.  We will endeavour our best to keep our customers happy - we love happy costomers & we want you to return!

Goods supplied in accordance with the buyer's order can only be returned with the express approval of the TG Sports.

1. Requests to return goods must be submitted within 7 days from the date of shipping and the original invoice number must be quoted.
2. Where goods are accepted for exchange to another style / size or any other product (or for credit at TG Sports' discretion) they must be delivered at the buyer's expense back to TG Sports  in its original condition and packaging. Returned products are the buyer's responsibility until they reach TG Sports.  TG Sports shall not be responsible for misdirected shipments or products lost or damaged in transit.
3. TG Sports reserves the right to levy a restocking fee against any returns the seller may agree to accept. Such fees may be up to 15% of the invoice priced and levied at TG Sports' absolute discretion.
4. Please choose carefully as we do not provide refunds for change of mind, exchange or store credits can be provided.  This does not affect your rights under the Consumer's Guarantees Act. 
5. Rackets that have been strung at customer's specifications (chosen string strung at a desired tension) are not returnable as item has been personalised.